Performance & Management

Lawyers to support and guide you through performance and management issues

Wiltshire’s leading employment lawyers

Supporting businesses in performance management

Most employers will at some point need to consider the unsatisfactory performance of an employee.  Furthermore, many employers and employees perceive performance management to be a negative sanction designed to ‘get the employee out’.

However, ‘effective’ performance management is the complete opposite and can have a significant and positive effect on your business.

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Your local employment solicitor since 1882

How can performance management have a positive outcome?

Being effective in managing performance can not only increase productivity but can also increase morale and foster a culture of open communication. If managers look at performance management as something they DO to employees, confrontation is inevitable, but if viewed as a partnership, confrontation becomes collaboration.

The key to effective performance management is keeping it simple. Employers should limit key performance indicators to 3 – 5 areas which would improve an employee’s performance and focus on those. Be specific about what the employees’ objectives are and be realistic about time frames for improvement and consider training and support. 

In the case of an under performing employee, employers should consider whether performance is really the issue. If poor performance is due to ill health or disability, problems with child care or caring responsibilities, or perhaps due to harassment or bullying, then employers need to proceed with caution if disciplinary sanctions are proposed.

Digmore Sid

Excellent service

I engaged the services of Goughs Solicitors in Trowbridge, in particular Ailie Peacock, to act on my behalf for the sale of my house. Ailie was always clear with her advice, acted in a timely manor and answered any questions I had almost immediately. She was very proactive in dealing with the other parties involved in a slightly convoluted chain.

Ailie also managed a very late request from our buyers with calm efficiency and the utmost professionalism. The end result was a smooth sale and completion, with remarkably little stress on our part. I would not hesitate from using them again.


Margaret Wilson

Clear concise advice

Quick response to e-mails or phone calls. Will certainly use again in the near future. Clear concise advice patiently given!


Mr Ian Liddle

Excellent service

Excellent service as usual.



Superb once again.

Superb once again. Goughs provides outstanding service... professional in getting the job done and conducted with grace and care. Thank you Goughs!


Ashley Stone

Rhianna Cole

The solicitor I dealt with at Goughs, Rhianna Cole, was an absolute star, I cannot fault her in any way at all. She made everything in the situation I was in so easy to understand, and she guided me through an extremely stressful time, with extreme professionalism, yet a very personal and sensitive touch. Can't big them up enough.



Matt Saunders

Made first-time buying a (relatively) simple process!

Sophie was very attentive and responsive and understood the need to act quickly in regard to our purchase process. She was diligent with the paperwork and was very easy to talk to and clear at explaining what was required in terms of action from our side and from the seller.



David Philpott

Personable and professional.  Kevin is a contemporary and relevant employment lawyer.


Mr & Mrs C

Friendly exact explanations on all legal aspects, helpful throughout and always with a smile.



Very approachable.  Kevin's advice was explained in a clear and concise manner, without a lot of technical jargon.



I could not have wished for a more professional dedicated team, I am so grateful for all their help and support, I would highly recommend Goughs solicitors to family and friends.


Your employment law questions answered

It may sound contradictory, but evidence has suggested that employees are far more engaged, and therefore far more productive for you and your business, when undergoing a process of performance management. 

You should be considering a 4 stage process, planning, coaching, reviewing and action. The feedback should be constructive and helpful with the aim of keeping the employee in the business and developing them.

However, we understand it doesn’t always work this way and would encourage you to get advice before beginning the process, to ensure you are doing the best you can and are therefore fully protected should things not work out positively. 

At Goughs, our employment specialists can draft and tailor contracts and policies to fit your business needs, whilst ensuring they are reasonable and enforceable. We can help with both writing and reviewing existing contracts and advising on breach of employment contract issues. 

We have built up many years of experience and our team not only offer advice to businesses but also advise on broader business planning issues and sit on various advisory boards, ensuring that our advice and expertise looks beyond the contract itself and ensures all advice really is in the best interest of the future of the business.

Why you should put your
business in Gough's hands


With offices throughout Wiltshire, we are here for face to face, or virtual appointments at a time to suit you.


We draw from a wide range of disciplines to support you in keeping your business moving forward.


Goughs have been providing legal services to businesses across the south west since 1882.

Your employment law team

Rebecca Dennis

Senior Associate, Head of Employment

Rebecca's professional background is unique in that she worked for more than 20 years as a barrister providing legal advice, drafting and advocacy for her clients and more recently provided specialist trouble-shooting services on employment law and employee relations at a leading international HR outsourcing company. She is now proud to lead the Employment Department at Goughs.

Kevin Basnett


Kevin deals with employment law matters in a pragmatic and logical manner to offer realistic, fair and reasonable recommendations to all clients.

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