Client Satisfaction Results​

Client Survey Results: April 2022 to April 2023

Ensuring our clients are pleased with the service they receive

It is extremely important to us that all our clients are happy with the service that we provide. We have various options like Google where our clients are able to leave us a review and let us know about their experience. But in addition to those we send out surveys to all clients upon completion of their work with us, to triply make sure they are happy with us.

This years results are from April 2022 to March 2023 and we received over 400 replies. You can see a summary of the results below.


said they are likely to use Goughs again


said they are likely to recommend Goughs


said they are were happy lawyer who handled their matter


Natalie Kemp and Goughs got me through one of the worst periods in my life and I will be forever grateful.


My experience with Goughs has been seamless. It was an extremely stressful time for me, and knowing that Ross was there with me, really helped me get through it. Thank you Ross.


No one really likes going to a solicitor but you make the whole experience very relaxed and welcoming


Thank you to Goughs, Rhianna and Jen for making getting divorced as pain free as possible and Donna for sorting out my new home. I am looking forward to a bright future thanks to them all.


Excellent service from Nadine very informative and professional, many thanks Nadine


We are very happy with the service provided. Thank you


I just want to say Thank You so much. You have given our family a great service.

Testimonials from our clients

Continually trying to improve

At Goughs we pride ourselves on having some of the best solitons in the area. So when we saw that 95% said they would be likely to use Goughs again and 96% were happy with the lawyer who handled their matter, we were over the moon. We also found out that 9/10 people said they thought we were great value for money. But it’s not just the solicitors who should be praised. Our reception team at each office received high scores as well, with 96% saying they were happy with the service provided by our branch receptionists.

For more on the diligent client care and service Goughs provide, find out why we have been nationally recognised by leading legal directories, Legal 500 and Chambers & Partners, by clicking here.

Download previous years results

Client Survey Results

April 2021 to April 2022

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