Client Satisfaction Results

Client Survey Results: April 2021 to April 2022

Ensuring our clients are pleased with the service they receive

It is extremely important to use that all our clients are happy with the service that we provide. We have various options like Google and Trustpilot where our clients are able to leave us a review and let us know about their experience. But in addition to those we send out surveys to all clients upon completion of their work with us, to triply make sure they are happy with us.

This years results are from April 2021 to April 2022 and we received over 400 replies. You can see a summary of the results below.


said they are likely to use Goughs again


said they are likely to recommend Goughs


said they are were happy lawyer who handled their matter


said they are likely to use Goughs again


Well-managed transaction handled promptly and professionally. We have used Goughs before, will use again and would not hesitate to recommend

Chippenham, Greenways

The outcome was everything I could have hoped. A first class service and I would not hesitate to recommend Goughs to anyone


I have used Goughs solicitors for conveyancing on more than one occasion. Extremely efficient and professional and wouldn't hesitate in recommending them


A huge thank you. You went above any beyond to help me get documents certified urgently. Friendly, helpful and professional.


We were very pleased with your work, and very grateful to see the issue resolved. Many thanks to all concerned.


I was very happy with the service from Goughs, I wouldn’t change anything. Very satisfied

Testimonials from our clients

Continually trying to improve

At Goughs we pride ourselves on having some of the best solitons in the area. So when we saw that 93% said they would be likely to use Goughs again and 96% were happy with the lawyer who handled their matter, we were over the moon. We also found out that 9/10 people said they thought we were great value for money  But it’s not just the solicitors who should be praised. Our reception team at each office received high score as well, with 95% saying they were happy with the service provided by our branch receptionists.

For more on the diligent client care and service Goughs provide, find out why we have been nationally recognised by leading legal directories, Legal 500 and Chambers & Partners, by clicking here.