Disciplinaries & Grievances

Wiltshire employment law solicitors guiding you through disciplinaries and grievances 

Wiltshire’s leading employment lawyers

Grievances & disciplinaries in the workplace

Dealing with a grievance effectively can avert tribunal claims by enabling the issue to be resolved internally.  A grievance can be any concern, problem or complaint that an employee raises with the employer.

The ACAS code sets out in detail the process and recommended procedure, but the code is detailed and requires  some reading, but of course we have done that for you and can provide detailed advice to you.

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Effectively using conflict to
resolve workplace disputes

Your local employment solicitor since 1882

How should an employer handle a grievance?

Well in a nutshell:

Firstly, the employee should raise the grievance in writing.

The employer should hold a meeting and investigate the complaint. At the meeting the employee is legally entitled to be accompanied by a fellow work colleague or a trade union representative if they are a member of a union.

The employee should be given sufficient time to discuss the nature of their grievance, and if appropriate the meeting should be adjourned for further investigations to take place.

After the grievance has been fully investigated a further meeting should be held to enable the employee to make any further representations and the employer to communicate its decision; this should also be followed up in writing. If the employee remains unhappy, they have a right of appeal.

Digmore Sid

Excellent service

I engaged the services of Goughs Solicitors in Trowbridge, in particular Ailie Peacock, to act on my behalf for the sale of my house. Ailie was always clear with her advice, acted in a timely manor and answered any questions I had almost immediately. She was very proactive in dealing with the other parties involved in a slightly convoluted chain.

Ailie also managed a very late request from our buyers with calm efficiency and the utmost professionalism. The end result was a smooth sale and completion, with remarkably little stress on our part. I would not hesitate from using them again.

2021-02-27

Margaret Wilson

Clear concise advice

Quick response to e-mails or phone calls. Will certainly use again in the near future. Clear concise advice patiently given!

2021-03-09

Mr Ian Liddle

Excellent service

Excellent service as usual.

2021-04-01

Alan

Superb once again.

Superb once again. Goughs provides outstanding service... professional in getting the job done and conducted with grace and care. Thank you Goughs!

2021-04-01

Ashley Stone

Rhianna Cole

The solicitor I dealt with at Goughs, Rhianna Cole, was an absolute star, I cannot fault her in any way at all. She made everything in the situation I was in so easy to understand, and she guided me through an extremely stressful time, with extreme professionalism, yet a very personal and sensitive touch. Can't big them up enough.

HIGHLY RECOMMENDED.

2021-04-01

Matt Saunders

Made first-time buying a (relatively) simple process!

Sophie was very attentive and responsive and understood the need to act quickly in regard to our purchase process. She was diligent with the paperwork and was very easy to talk to and clear at explaining what was required in terms of action from our side and from the seller.

2021-04-08

Testimonials

Georgina Catlin

I would like to Georgina for your help, advice and professionalism over the last year or so. From a personal viewpoint, your clear and level headed approach certainly helped keep my feet firmly planted on the ground, it's greatly appreciated. I feel that your recommendation regarding Counsel was also spot on and certainly helped secure an outcome that was beneficial and fair to all.

2021-09-03

Eleanor Wood

I think it’s now been close to 3 years Ellie has been working on my behalf in what I imagine even she would say has been an incredibly challenging divorce. Ellie has managed to secure me a fair split of the marital home and most importantly get my ex to take responsibility for a loan that she was refusing to pay her part of, this was a huge victory as far as I am concerned.  Ellie has been professional and calm throughout despite the many frustrations and me finding things incredibly stressful she has always been there the voice of reason. She is absolutely a credit to your company and I will recommend her highly.

2021-08-31

Joanne B

A huge thank you to the team at the Trowbridge branch today. You went above any beyond to help me get documents certified urgently, even though I'm not a client of yours. Friendly, helpful and professional.

Nicolas Bracegirdle

All were welcoming and pleasant and dealt with my queries instantly. Nadine Cook who handled the conveyancing was absolutely outstanding in her pursuit of excellence. I commend her as one of the best and she has my everlasting thanks

2021-07-19

David Humphries

Donna was always available on the phone and was always helpful, a very friendly welcome. I had very regular updates and nothing was too much trouble.

2021-07-19

Ali Joy

Since working with Nadine - excellent service, Thank you Nadine, good service as expected.

2021-07-19

Your employment law questions answered

Yes, it is a statutory requirement and we encourage all employers to have a written grievance policy, albeit we would advise that this should not be contractual. This will ensure that all parties are aware of the procedure and will protect you from a further complaint should the procedure fail to adhere to the letter of the law.

Disciplinary action may be required for a variety of reasons. It could be as a result of poor performance or unsatisfactory attendance. Alternatively the employee may be suspected of committing an act of misconduct, which if sufficiently gross, could result in dismissal.

In each instance, the employer must be able to demonstrate that they followed a fair procedure, and the decision to invoke a disciplinary sanction was reasonable in all the circumstances.

Many factors can be considered when assessing the reasonableness of a decision to discipline.

For example, the seriousness of the matter, whether the employee has been subject to a previous disciplinary process or has an active disciplinary warning in place and breach of rules or protocols are but a few.

At Goughs, our employment specialists can draft and tailor contracts and policies to fit your business needs, whilst ensuring they are reasonable and enforceable. We can help with both writing and reviewing existing contracts and advising on breach of employment contract issues. 

We have built up many years of experience and our team not only offer advice to businesses but also advise on broader business planning issues and sit on various advisory boards, ensuring that our advice and expertise looks beyond the contract itself and ensures all advice really is in the best interest of the future of the business.

Why you should put your
business in Gough's hands

Locality

With offices throughout Wiltshire, we are here for face to face, or virtual appointments at a time to suit you.

Knowledge

We draw from a wide range of disciplines to support you in keeping your business moving forward.

Experience

Goughs have been providing legal services to businesses across the south west since 1882.

Your employment law team

Rebecca Dennis

Senior Associate, Head of Employment

Rebecca's professional background is unique in that she worked for more than 20 years as a barrister providing legal advice, drafting and advocacy for her clients and more recently provided specialist trouble-shooting services on employment law and employee relations at a leading international HR outsourcing company. She is now proud to lead the Employment Department at Goughs.

Kevin Basnett

Partner

Kevin deals with employment law matters in a pragmatic and logical manner to offer realistic, fair and reasonable recommendations to all clients.

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Contracts for Employees

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