Full time, permanent
Excellent IT and customer service skills
£19,850 to £22,150 (depending on experience)
We’re recruiting for a Central Telephonist to join the team on a full-time basis to accept and route calls for various lawyers and colleagues across the departments and offices between the hours of 9.00am to 5.15pm Monday to Friday.
The role will require you to enquire as to the nature of all calls and either deal with them expeditiously and effectively or record and pass on information as required. You will need to ensure that all calls of sensitive or difficult nature are dealt with calmness, discretion and compassion, whilst ensuring strict confidentiality at all times.
Tasks of the role will also include placing outbound calls as requested as well as general administration duties ad hoc when required.
We are looking for an individual who has excellent customer service skills, is a great team player and is able to multi-task and prioritise. Experience of working with a switchboard or Teams telephony is desirable but not essential as full training will be given.
You will also need to have an excellent professional working manner, a positive attitude and the ability to work under pressure.
We carefully chose our values as a firm to ensure they reflect the way we conduct our work, both internally and externally. We embrace 5 core values; Trust, Teamwork, Excellence, Accountability, and Engagement. We reflect these in all areas of our practice, in particular, in our personal and dedicated service to each and every client. By embedding these values into our culture our clients recognise us as trusted advisors.
Our commitment to our clients and hard work over the years is reflected in the ‘Leading Firm‘ ranking that we have achieved for consecutive years from the prestigious Chambers & Partners, and Legal 500 directories. As a firm, we intend to continue to dedicate ourselves to our values in the pursuit of trusted advisor status.
Annual Bonus
Agile Working
Health Care Plan
Qualifications Support
Extra Christmas Leave
Funded Socials
Goughs Solicitors
Seven Offices
Located Across Wiltshire
Our mission is to provide excellent, trusted and truly personal legal services. How we do this is simple – we are committed to our clients, our people and our communities.
Whether you require legal services for you, your family or your business, you can rest assured that with over forty lawyers at seven easy-to-reach high street locations, you will receive high quality legal advice, tailored to meet your needs.
We are committed to ensuring that clients always receive a tailored, personalised service and we place their needs at the centre of everything we do.
The values are also qualities and attributes that we look for in our employees.
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With offices in Wiltshire at: Calne, Chippenham, Corsham, Devizes, Melksham, Trowbridge, Greenways
Goughs Solicitors is the trading name of Goughs Lawyers LLP, a limited liability partnership registered in England and Wales (with registered number OC373190) and is authorised and regulated by the Solicitors Regulation Authority (SRA 567200).
Please note that calls may be recorded for training and monitoring purposes.
The term partner is used to refer to a member of Goughs Lawyers LLP or an employee or consultant with equivalent standing and qualification. A list of members is available at the registered office, 5 Bath Road, Melksham, SN12 6LN.
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Lauren Bridger
Human Resources Manager
If you have any queries about this job role, I’d love to help so please message me and I’ll come back to you.
